Communitas Clinics is committed to providing specialist ENT and Dermatology services to the communities we serve, free from prejudice, and without discrimination against any individual or groups of people. Equality and Diversity principles are the foundation at every point of interaction with patients, visitors, and staff.
Our commitment to equality and diversity for our communities starts with our recruitment and selection of our employees and progresses though their employment. By providing fair and equitable opportunities to our diverse workforce, in line with the Workforce Race Equality Standards, we ensure a culture that promotes our ethos of an equitable service for all stakeholders of our company – its communities, staff, patients and visitors.
We have robust processes in place to ensure there is no discrimination of patients, visitors or staff based on age, disability, gender, marital status, pregnancy, maternity, race, religion, belief, sexual orientation.
We ensure services are delivered to meet the health needs of local communities within the scope of service we are commissioned to provide.
At Communitas, we are aware that individual needs may vary, and we take every reasonable measure to ensure any barriers to access and use of our services are addressed.
Availability of information in easy read, accessible facilities, translator, and interpreter services are some of the measures we have employed to ensure we provide equitable access to individual people’s health needs. Please let a member of our staff know of any support you may need in accessing and using our services.
We understand that your journey through the various NHS organisations can at times get overwhelming. We aim to make your transitions between various care providers as smooth as possible, with your details transferred to and from our service as required to ensure you receive the best quality care and outcomes. This includes understanding your specific requirements, involving you as you wish to be in decisions about your care.
Patient, Visitor and Staff safety are prioritised, and we strive to provide services that are free from mistakes, mistreatment, and abuse. We ensure all patients, visitors and staff are treated with dignity and respect.
We welcome people’s feedback about our services. All complaints are handled respectfully and efficiently.
We endeavour to provide our staff with a safe place to work. We do not tolerate any form of discrimination or harassment of our staff by any patient, visitor, or other members of the staff