City & Hackney Community ENT Service
Overview
The Ear, Nose and Throat service provides care for NHS patients across City and Hackney under a contract with NHS North East London ICB.
We provide patients and GPs with specialist advice and treatment for a range of ENT conditions. Our specialist ENT doctors and their multi-disciplinary team aim to diagnose your condition, arrange any investigations necessary and provide treatment to resolve or manage your symptoms.
Your referral
Your GP can organise a direct referral to us and we will ensure that you are seen in the right place, by the right clinician at the right time:
- Your GP will organise a referral to us via the NHS E Referral Service.
- Your referral will then be reviewed by an ENT specialist who will decide where it is most appropriate for you to be seen
- In some cases, you will not need an ENT appointment and we will provide your GP with a treatment plan so that they can treat your condition in your practice – we will of course advice you of this decision
- If you require hospital treatment, our administration team will organise an alternative appointment for you at your preferred choice of hospital – we will of course advice you of this decision
- If it is most appropriate for you to be seen within the Community ENT Service, a member of our bookings team will contact you via telephone in first instance to offer you an appointment.
- In some cases, it would be beneficial to postpone your ENT appointment so that you can have a hearing test before your ENT appointment. We will organise a hearing test appointment for you with a local City and Hackney provider and will contact you to book your ENT appointment once we have received your results
Your appointment
Once your referral has been reviewed by our qualified ENT specialists as suitable for an appointment within the Community service, our friendly administration team will contact you to book an appointment at one of our 2 local clinic locations.
On the day of your appointment, you will be collected from the waiting room by one of our dedicated Health Care Assistants who will guide you to the clinic room where your ENT specialist will greet you.
Our One stop clinics aim to ensure that everything you need can be completed in the first appointment. This includes:
- Full consultation
- Procedures if required
- Prescribing medication
- Self-management advice to support you at home
- Information leaflets for you to take home
If you need a hearing test as part of your Ear, Nose and Throat treatment will we organise an appointment with a local partner provider for you, we will automatically receive the results of the test and will contact you as soon as they are available to organise the remainder of your treatment.
Procedure
Our qualified clinicians are able to complete a wide range of non surgical procedures as part of your appointment. You do not need to do anything different on the day of your appointment and none of the procedures we carry out will require general anaesthetic or sedation.
Your clinician will fully explain the procedure to you during your appointment and provide you with information to take home with you if needed.
In some cases, our clinicians may offer you local anaesthetic prior to the procedure however this is usually not needed.
Following your ENT procedure you will usually be able to carry on your day as you normally would.
Clinicians
Our ENT Clinical Team:
- Mr Plamen Donev (ENT Consultant)
- Mr Al-Fallouji (ENT Consultant)
- Mr Konstantinos Ballas (ENT Consultant)
- Mr Kifayat Ullah (Associate Specialist)
- Mr Olakunle Ajayi (ENT Consultant)
- Mr Husam Al-Fallouji (ENT Consultant)
- Mr Alex Koukkoullis (Associate Specialist)
- Mr Mirko Sulic (Associate Specialist)
- Mr Talut Butt (Associate Specialist)
- Mr Laurie Springford (Associate Specialist)
- Dr Monica Doshi (ENT GPwER)
Contact us
By email: intermediate.services@nhs.net
By telephone: 020 8683 6734
By post: Communitas Clinics, 6th Floor The Business Exchange Hub, Marco Polo House, Lansdowne Road, Croydon, CR0 2BX
Clinic locations
You will be offered an appointment at one of our clinic locations:
Appointment times:
Friday and Saturday, clinic times include appointments between 08:30 and 18:00
Appointment times:
Wednesday 08:30 – 13:00 and 14:00 – 17:00